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Soldier FAQs

I received an email from someone with the PaYS program. What is PaYS and what can it do for me?

How do I get information regarding my PaYS Option from the company that I selected?

What certifications or further training do I need to acquire in order to be qualified for my job interview?

Will someone contact me for an interview?

Is the initial position I chose the only option available to me?

What type of jobs/positions are available to me through the PaYS program?

Is there a guaranteed starting salary?

Why do I have to apply on-line?

How do I update my contact information?

How many PaYS partners can I select?

Who can I contact about the PaYS program?

Now that I've selected my PaYS partners; what's next?

Will early separation for physical or mental reasons cancel my Statement of Understanding (SOU) with my partner?

Should I receive an other than Honorable discharge, is my Statement of Understanding (SOU) still valid?

Can SFL-TAP help me contact my partner?

Do I have to contact my partner if I decide to seek employment elsewhere?

Is the PaYS Statement of Understanding (SOU) a binding contract?

Does my spouse qualify for special consideration for employment as well?

Are prior enlisted Soldiers eligible for PaYS?

I changed MOSs, am I still eligible?

Can I change my partner, job or location?

What if I re-enlist, am I still eligible?

Where can I receive help with my resume?

My partner doesn't return my call. What should I do?

In the event my PaYS partner is not currently hiring, what should I do?

Are National Guard Soldiers eligible to join the PaYS program?

I am an ROTC cadet trying to access the PaYS Information Exchange (PIX) application and receiving an error message. What should I do?

I am an ROTC cadet and I have logged into the Army Cadet Portal but I cannot access the PaYS link. What should I do?

I am an ROTC cadet graduated/commissioned THIS year but recently informed about the PaYS program. Am I still eligible for the PaYS Program?

I am a 2LT and I graduated/commissioned LAST year. Am I still eligible for the PaYS program?

I am trying to access the PaYS Information Exchange (PIX) log in page. What are my log in credentials?

I am a Future Soldier signed up for PaYS and I have not received my PaYS partner information. How do I get my PaYS partner contact information?



I received an email from someone with the PaYS program. What is PaYS and what can it do for me?
The U.S. Army Partnership for Youth Success (PaYS) Program is a strategic partnership between the U.S. Army and cross section of private industry, academia, businesses, federal, state and local agencies. The U.S. Army PaYS Program provides America's youth with an opportunity to serve their country while they prepare for their future. PaYS partners guarantee Soldiers an interview and possible employment after the Army. This unique Program is part of the Army's effort to partner with America's business community and connect America with its Army.
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How do I get information regarding my PaYS Option from the company that I selected?
Review your Statement of Understanding (SOU) provided at enlistment. The SOU contains details and contact information about your selected position. If you no longer have a copy of the SOU or have other questions, contact the PaYS helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil. For more information on the PaYS program Visit www.armypays.com.
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What certifications or further training do I need to acquire in order to be qualified for my job interview?
Most positions simply requires completion of training and MOS and an honorable discharge. It is the responsibility of the Soldiers and ROTC cadets to contact their PaYS partner to determine if additional certifications or training are required. Be sure to visit https://www.cool.army.mil for information pertaining to certification and licensure.
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Will someone contact me for an interview?
It is your responsibility to initiate contact with your PaYS partner and maintain that relationship throughout your training/enlistment. The PaYS partner’s contact information will be included in the SOU. It is advisable to research your PaYS partners' website prior to initiating contact. Learn about their organization and the jobs currently available. During the initial communication, let them know that you are a PaYS Soldier and have selected the organization upon enlisting; express interest in their organization detailing how your skills and experience will be an asset. Inquire about the employment process and the steps required to get an interview. Visit the Soldier for Life-Transition Assistance Program (SFL-TAP), https://www.sfl-tap.army.mil/ or another resume preparation website to ensure your resume is impressive.
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Is the initial position I chose the only option available to me?
If the specific job or location you originally selected is no longer available, you may qualify to be interviewed for another position or different location.
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What type of jobs/positions are available to me through the PaYS program?
There are numerous types of jobs/positions posted in the PaYS database. The PaYS Marketing Analyst (PMA) cross-reference the job/position descriptions with the Army military occupational specialties (MOS) descriptions. When you select an Army MOS your recruiter or guidance counselor will review any or all partners and jobs/positions associated with that MOS.
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Is there a guaranteed starting salary?
Each organization/employer has its own hiring/salary process. The PaYS program only guarantees a job interview, not a job.
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Why do I have to apply on-line?
All employers have an employment process for all applicants to follow. With today's technology most are on-line application programs. PaYS partners have their specific on-line application processes to identify and track their PaYS applicants.
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How do I update my contact information?
The PaYS Information Exchange (PIX) contains the information of all PaYS Soldiers. To update your information you must log into PIX, contact the PaYS helpdesk if you need assistance - usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil. Updates can be made on the Detailed PaYS Soldier Report in the PIX database.
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How many PaYS partners can I select?
Soldiers and Cadets can select up to two PaYS partners.
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Who can I contact about the PaYS program?
Call your local Army Recruiter for information about the PaYS Program.
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Now that I've selected my PaYS partners; what's next?
Enlisted Soldiers must successfully complete their Army obligation and receive an honorable discharge. Regular Army Soldiers should contact their PaYS partners 12 months prior to their Expiration Term of Service (ETS) date using the contact information located on the Statement of Understanding (SOU). Army Reserve Soldiers should contact their PaYS partner after successfully completing Initial Entry Training (IET). ROTC cadets should contact their PaYS partner during their senior year, after their branch has been determined.
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Will early separation for physical or mental reasons cancel my Statement of Understanding (SOU) with my partner?
If you receive an Honorable Discharge and you qualify for an existing job/position vacancy, you are eligible to obtain employment from your PaYS partner.
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Should I receive an other than Honorable discharge, is my Statement of Understand (SOU) still valid?
No, you will no longer be eligible for the PaYS Program and the job/position interview is no longer valid.
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Can SFL-TAP help me contact my partner?
The SFL-TAP center will remind you of your PaYS agreement and provide your PaYS partner contact information, https://www.sfl-tap.army.mil/.
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Do I have to contact my partner if I decide to seek employment elsewhere?
No, it is not required however, as a courtesy you should inform your PaYS partner Please contact the PaYS helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil to update our Soldier information database or update it in our PIX database from the www.armypays.com website.
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Is the PaYS Statement of Understanding (SOU) a binding contract?
The PaYS SOU is not legally binding. PaYS Soldiers can re-enlist in the Army, enroll in college after their Expiration Term of Service (ETS) date, and/or get a job with another employer after separation.
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Does my spouse qualify for special consideration for employment as well?
The Military Spouse Employment Partnership (MSEP), https://msepjobs.militaryonesource.mil/msep/home, can assist your spouse with employment opportunities.
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Are prior enlisted Soldiers eligible for PaYS?
Yes. The PaYS program is available to Regular Army and Army Reserve and Non Prior Service and Prior Service applicants. PaYS is also available to ROTC Cadets. The enlisted Future Soldier selects the PaYS option during the enlistment process. ROTC Cadets select their PaYS partners while enrolled in college during their senior year. You cannot select PaYS if you have graduated from college and received your commission.
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I changed MOSs, am I still eligible?
Enlisted Soldiers must successfully complete their Army obligation and receive an honorable discharge to remain eligible. Recommend you visit your PaYS partner's careers page for the qualification requirements of the jobs/positions they are currently hiring. For incompatible MOSs, contact the PaYS helpdesk and request the PaYS Now program at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.
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Can I change my partner, job or location?
The Statement of Understanding (SOU) originally signed is with specific partners, jobs, and locations. An exception to policy will be made on a case by case basis.
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What if I re-enlist, am I still eligible?
No. The PaYS Program design is to assist Soldiers who separate from the Army after their first term of enlistment.
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Where can I receive help with my resume?
Regular Army Soldiers can receive resume assistance when transitioning from the Army using the Soldier for Life-Transition Assistance Program (SFL-TAP) https://www.sfl-tap.army.mil/. Contact the PaYS helpdesk for additional assistance usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.
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My partner doesn't return my call. What should I do?
Contact the helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil for your Regional PaYS Marketing Analyst's contact information. The Regional PaYS Marketing Analyst will assist you to get in contact with your PaYS partner.
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In the event my PaYS partner is not currently hiring, what should I do?
Contact the PaYS helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil and/or your Regional PaYS Marketing Analyst for assistance
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Are National Guard Soldiers eligible to join the PaYS program?
The PaYS Program is available to National Guard Reserve Officer Training Corps cadets. Enlisted National Guard Soldiers are not included in the program. We are currently working with the ARNG to provide the PaYS option for ARNG enlisted Soldiers.
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I am an ROTC cadet trying to access the PaYS Information Exchange (PIX) application and receiving an error message. What should I do?
The PIX application is only available to Enlisted PaYS Soldiers and participating PaYS partners. ROTC Cadets should access/sign up for the PaYS program by accessing the Army Cadet Portal at www.armycadetportal.com.
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I am an ROTC cadet and I have logged into the Army Cadet Portal but I cannot access the PaYS link. What should I do?
---1. ROTC cadets must meet the following criteria to authenticate themselves in the Cadet Portal. In order to qualify for the ROTC PaYS program, their enrollment status must be one of the following:
------------a. Contracted
------------b. Completion
------------c. Leave of Absence (LOA) Pending Return
------------d. Green to Gold Active Duty Option
------------e. Completion with 1- Year Waiver
------------f. Commissioned
---2. ROTC cadet status NOT meeting one of the above, are not eligible for the ROTC PaYS program.
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I am an ROTC cadet graduated/commissioned THIS year but recently informed about the PaYS program. Am I still eligible for the PaYS Program?
Current year graduates/commissioned officers who graduate/commission within the CURRENT year, will have until the end of the current year to sign up for ROTC PaYS. After December 31st of the current year, the ROTC PaYS program is no longer available.
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I am a 2LT and I graduated/commissioned LAST year. Am I still eligible for the PaYS program?
Prior year commissioned officers (2LTs) are no longer eligible for the PaYS program if he/she graduated/commissioned PRIOR to the current year.
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I am trying to access the PaYS Information Exchange (PIX) log in page. What are my log in credentials?
PaYS Information Exchange (PIX) is only available to Enlisted PaYS Soldiers and PaYS partners, please contact our helpdesk at: usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil for assistance.
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I am a Future Soldier signed up for PaYS and I have not received my PaYS partner information. How do I get my PaYS partner contact information?
Future Soldiers will receive their PaYS partner information from the guidance counselor at the Military Entrance Processing Station (MEPS) prior to shipping out to basic training. Once the enlistment package is complete, each Future Soldier signed up with the PaYS program should receive their Statement of Understanding (SOU) which lists the PaYS partner and their contact information. Future Soldiers can also contact the PaYS helpdesk at: usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil to get their PaYS partner contact information.
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